Return & Refund Policy
We understand that sometimes our products do not match your expectations. Keeping our customers in mind, we have devised a return policy which makes it easy to refund/exchange your product. All we ask for is 15 days. Within 15 days we ensure that the product is refunded!
Product can be returned if one of the below conditions is satisfied
- Product is Damaged- during transit
- Product is Defective - during manufacturing process
- Product is Not as described on the website
- Orders cannot be cancelled, once they are shipped.
- Return process will be initiated once we receive the goods.
- Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return. Further, the damaged/defective Products must be returned in the original condition they were received in with all the accompanying accessories.
Submit a return request through your account within 7 days after you have received the product, by clicking on the ‘Return” option on the website/ app, and follow the directions.
We will arrange for a pick up from the same address to which the product was shipped.
Please put the Product in its original packaging and seal it well and send it across.
Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return.
Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in an acceptable condition, as dispatched from our warehouse, we will initiate the return. On the other hand, if the Product is not as per the aforementioned conditions, then the returned Product will not be accepted and would be returned back to the customer.
We will either replace your product or give you a gift voucher for the same amount (whatever you opt for). We will also refund the shipping charges (if applicable) when you return the product. Refund of return shipping charges will be limited to Rs 100 or 10% of product cost, whichever is lower.
In case you do not want to opt for the gift voucher for the amount of refund or the exchange product, such amount shall then be refunded as you paid for the product. If the payment was made by credit card, debit card or net banking, we will refund the money to your credit card, debit card or net banking account respectively.
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
Once the item you have ordered has been shipped but has not yet been delivered to you, you can choose not to accept it and initiate the cancellation process. Your refund will be processed once we receive the originally ordered item back from the courier.
Unfortunately, an order cannot be cancelled once the item has been delivered to you.
In order to cancel an item in your order
- Log into your account and go to the 'My Orders' page.
- Identify the item you want to cancel and click on the corresponding 'View Details' link.
- In the detailed order page, you will see 'Cancel' links against each of the items in that order.
- Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation.
- Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible.
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If the Order Status shows the item(s) in your order as 'Shipped', then the cancellation request is nullified and the courier will reach you. You can then initiate a returns process as per the Returns policy